Delivery & Returns

METROPOLITAN FRANCE :

5,99€ - Colissimo Delivery 48h

Delivery is free from 48€ of purchases.

EUROPE:

€14.99 - Colissimo 4-5 working days.

Delivery is free from 48€ of purchases.


NO MODIFICATION OF ADDRESS, ARTICLES OR OTHERS WILL BE POSSIBLE after your validation of your payment, thank you to check your information entered.

Willow Store is not responsible for disappearances of parcels after official deposit recorded by the carrier. Once your package has been declared delivered, our responsibility is no longer engaged. No refund will be made in this case.

After the validation by signature of the customer no complaint will be possible.

Your order can be delivered at any time of the day, between 8 a.m. and 6 p.m.*

*We always do our best to meet these delivery times, but during increased activity (such as during sales) delivery times can sometimes be extended. Occasional updates to our systems or cases of force majeure, such as particularly bad weather conditions, may lead to the suspension of these delivery services, a modification of the deadline to benefit from them and/or an extension of the deadline. Delivery. However, we are doing everything we can to keep these temporary changes to a minimum. Willow Store cannot be held responsible for any lost or stolen packages following specific delivery instructions given to the carrier.


Returns


Please send us an email to inform us of your return. Without this email your return cannot be accepted.

For any complaints about your order , please contact customer service by email hello@willowstore.fr within a maximum period of 14 days upon receipt of your package.